Return/Exchange Policy

At Kurtiwala, customer satisfaction and comfort are our priority. To ensure a smooth and transparent return or exchange process, customers must strictly follow the requirements mentioned below.

Mandatory Unboxing Video Requirement

To be eligible for a Return or Exchange, the customer must record a clear, continuous, and unedited video while unboxing the parcel.

The video must:

  • Start before opening the package, clearly showing the parcel and shipping label.

  • Capture the entire unboxing process without any cuts, pauses, or editing.

  • Show the product being completely removed from the package.

  • Unfold the product fully and display it clearly.

  • Show the front and back sides of the complete product.

  • Clearly show all parts, accessories, packaging, tags, labels, and any visible damage or defect.

  • Ensure that the issue being claimed is clearly visible in the video.

Return/Exchange requests without a proper unboxing video may be rejected and will not be considered eligible for return or exchange.

The unboxing video must be submitted along with the return/exchange request within the applicable time period specified in our policy.

Important Note:
Products purchased under Special Discounted Rates, Combo Offers, or Clearance Sale are strictly non-returnable and non-exchangeable. Such products are not eligible for any return, replacement, refund, or exchange under any circumstances.

✅ Eligibility for Exchange/Return

  • Exchange requests must be raised within 2–3 days from the date of delivery.

  • The product must be unused, unworn, unwashed, and in original condition.

  • All original tags, packaging, and accessories must be intact.

  • Must record video of unboxing the product and doing unfolding and show full front and back of the product.

❌ Non-Eligible Conditions

Exchange/Return requests will not be accepted if:

  • Product has been used, washed, or altered.

  • Tags or original packaging are missing.

  • Request is raised after the allowed exchange period.

  • Damage is caused due to improper handling by the customer.

🔄 Exchange/Return Process

  1. Contact our support team with your Order ID and reason for exchange 📩.

  2. Our team will review and approve the request ✅.

  3. Pickup will be arranged through our courier partner (subject to service availability) 🚚.

  4. After product inspection, the replacement item will be shipped.

👗 Size Exchange

  • Size exchange is allowed once per order, subject to stock availability.

  • If the requested size is unavailable, an alternative product or store credit may be offered.

🚚 Shipping & Handling

  • Exchange pickup and delivery timelines depend on courier service availability.

  • Additional shipping charges may apply for multiple exchange requests.

⏱️ Exchange Timeline

  • Exchange processing may take 5–10 business days after pickup and quality inspection.

⚠️ Important Notes

  • Kurtiwala reserves the right to refuse exchanges that do not meet policy conditions.

  • Slight color variation due to screen settings or lighting is not considered a defect.

📩 Contact Us

For exchange requests or assistance:

📧 Email: support@kurtiwala.in
🏷️ Brand: Kurtiwala